Support
Email us at support@vicana.app. We read every message.
When you write, tell us your phone model and what happened, and include a screenshot if you can. Never send card details.
Subscriptions
How do I cancel Plus?
On iPhone, open Settings, tap your name, then Subscriptions, then Vicana, and tap Cancel subscription. You can also get there from the app: Me, then Your plan, then Manage subscription. On Android, open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions.
I paid, but I don't have Plus
In the app, go to Me, then Your plan, then Restore purchases, while signed in with the same Apple ID or Google account you paid with. If Plus still doesn't appear, email us with the date of the purchase.
How do I get a refund?
Apple and Google handle refunds. On iPhone, request one at reportaproblem.apple.com. On Android, request one from your Google Play order history.
Calls
My neighbour can't hear me
Check that Vicana can use the microphone (on iPhone, Settings, then Vicana, then Microphone) and that you're online. In a noisy place, headphones help.
How do I switch between Spain and Mexico?
In the app, go to Me, then Where you live, and choose Olmo de la Sierra or San Miguel del Lago.
Your data
How do I delete my transcripts?
In the app, go to Me, then Privacy, then Delete all transcripts.
How do I delete my account?
Follow the steps on Delete your account.