Terms of use

Last updated 24 September 2026

These terms apply when you use the Vicana app or this website. If you downloaded Vicana from Apple's App Store, Apple's Licensed Application End User License Agreement also applies. If you downloaded it from Google Play, the Google Play Terms of Service apply to your purchase. If these terms and the store's terms disagree about how the app is licensed to you, the store's terms apply.

The service

Vicana helps you learn Spanish through conversations with AI characters in a fictional village. The characters' words are generated by AI. They can make mistakes, and nothing they say is professional advice: not medical advice (even from Javier, the village pharmacist), and not legal or financial advice. Don't rely on the app in an emergency.

Who can use Vicana

You must be at least 14 years old. If you're under 18, or under the age of majority where you live, you need a parent's or guardian's permission where the law requires it.

Your account

Keep your phone, and any email you add to your account, secure. You're responsible for what happens in your account.

Using Vicana fairly

Please don't:

• use the app to harass or harm anyone;
• try to make the characters produce harmful, hateful or sexual content;
• copy, reverse engineer or resell the app or its content;
• use bots or other automated tools with the app;
• overload or disrupt the service.

We may suspend or close accounts that do.

Plus

Subscription

Plus is an auto-renewing subscription, yearly or monthly. The app shows the price in your currency before you buy.

Free trial

If a free trial is offered (currently a free week with the yearly plan), you won't be charged until it ends, and the app reminds you two days before. Unless you cancel at least 24 hours before the trial ends, your subscription starts and your App Store or Google Play account is charged.

Renewal

Your subscription renews automatically, for the same length and at the same price, unless you turn off auto-renew at least 24 hours before the end of the current period. Your account is charged within the 24 hours before renewal. If the price changes, we'll tell you in advance, and the store asks for your agreement where that's required.

Cancelling

You can manage or cancel your subscription at any time in your App Store or Google Play account settings, or in the app under Me, then Your plan. Cancelling stops the next renewal. You keep Plus until the end of the period you've paid for.

Refunds

Apple and Google handle refunds under their own policies. This doesn't affect your statutory rights.

Fair use and plan limits

Plus includes up to four calls a day, each up to ten minutes. The free plan includes one call a week of up to four minutes, and chapters 1 and 2. We may adjust these limits to keep the service reliable for everyone. We'll tell you before any change that reduces what you've already paid for.

Your content, and ours

What you say in the app stays yours. You allow us to process it to run the service for you, as described in the privacy policy. The app, its characters, stories, voices and design belong to us or our licensors, and you may use them for your own learning.

Changes and availability

We keep improving Vicana, so features change over time. If we update these terms in a way that matters, we'll tell you in the app before the change applies. If we ever stop offering the service, we'll give you reasonable notice, and the stores handle refunds for any unused paid time where that's required.

Liability

We provide Vicana with reasonable care and skill. As far as the law allows, we're not responsible for losses that weren't foreseeable, and our total liability is limited to what you paid for Plus in the 12 months before a claim. Nothing in these terms limits liability that the law doesn't allow us to limit, or your rights as a consumer.

Contact

Questions about these terms: support@vicana.app.